Privacy Policy

Last updated: May 26, 2026 — Woof Pet · woofpet.shop

Woof Pet ("we", "us", "our") operates this online store and related services. This Privacy Policy describes how we collect, use, disclose, store, transfer and protect your personal information when you access or use our Services.

Woof Pet acts as the data controller of personal data collected through our Services. This Policy is designed to comply with applicable laws including the GDPR (EU), UK GDPR, CCPA/CPRA (California), LGPD (Brazil), PIPEDA and Quebec Law 25 (Canada), LFPDPPP (Mexico), Law 25,326 (Argentina), Law 21,719 (Chile), and Law 18,331 (Uruguay).

Section 1 — Information We Collect

We collect different categories of personal information depending on how you interact with our Services:

Information you provide directly

  • Contact details: full name, postal address, email address and phone number.
  • Payment and billing information (processed through secure payment providers; we do not store full card details).
  • Order history and transaction details.
  • Account credentials and user preferences.
  • Communications and customer support messages.

Information collected automatically

  • Device data, browser information and IP address.
  • Usage data: pages visited, session duration, clicks and interactions.
  • Geolocation data at country or region level (never precise GPS data).
  • Cookie data and similar tracking technologies (see Section 4).

Information from third parties

  • Data from social media platforms if you log in or interact through those platforms.
  • Data from analytics and advertising providers used to improve our Services.

Section 2 — Legal Bases for Processing

If you are located in the EEA, United Kingdom or Brazil, we process your personal information under one or more of the following legal bases:

  • Performance of a contract: to process orders, manage your account and deliver the Services.
  • Your consent: to send marketing communications and to place non-essential cookies.
  • Legitimate interests: to prevent fraud, improve our Services and conduct business analytics.
  • Compliance with legal obligations: where the law requires us to retain or disclose data.

For Mexico residents, processing is carried out with your tacit or express consent under the LFPDPPP. For Chile residents, processing is based on your free, informed, specific and unambiguous consent under Law 21,719.

Section 3 — How We Use Your Information

  • Process orders, payments, shipping and returns.
  • Provide customer support and respond to enquiries.
  • Improve our products, services and website functionality.
  • Prevent fraud, unauthorised activity and ensure security.
  • Send marketing communications where permitted by law and with your consent where required.
  • Comply with legal and regulatory obligations.
  • Conduct statistical and behavioural analysis in aggregated, anonymised form.

Section 4 — Cookies & Tracking Technologies

We use cookies, pixels, analytics tools and similar technologies to improve user experience, analyse traffic, personalise content and deliver advertising. Where required by law, we request your consent before placing non-essential cookies.

  • Essential: required for basic store operation (cart, session). No consent required.
  • Analytics: help us understand how the site is used. Consent required in the EEA/UK.
  • Marketing/advertising: enable relevant ads. Consent required in the EEA/UK.
  • Functionality: remember preferences such as language and currency.

Section 5 — International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where required by law, we implement appropriate safeguards:

  • EEA and Brazil: Standard Contractual Clauses (SCCs) approved by the European Commission.
  • United Kingdom: UK International Data Transfer Addendum (IDTA) or ICO-approved SCCs.
  • Canada (Quebec): Privacy Impact Assessment with equivalent contractual safeguards.
  • Chile and Mexico: Contractual clauses as required under applicable local law.

Section 6 — Your Privacy Rights

Depending on your location, you may exercise the following rights by contacting us at petshop.woofpet@gmail.com:

  • 🇪🇺 EEA (GDPR): Access, rectification, erasure, restriction, portability, objection, and right not to be subject to automated decisions. Response: 1 month.
  • 🇬🇧 United Kingdom (UK GDPR): Same rights as GDPR. Complaints to the ICO (ico.org.uk). Response: 1 month.
  • 🇨🇦 Canada (PIPEDA + Quebec Law 25): Access, correction, withdrawal of consent and (in Quebec) data portability.
  • 🇧🇷 Brazil (LGPD): Access, correction, anonymisation, portability, deletion, revocation of consent. Response: 15 days.
  • 🇦🇷 Argentina (Law 25,326): Access (once per year, free), rectification, update, deletion. Response: 5 business days.
  • 🇨🇱 Chile (Law 21,719): Access, rectification, erasure, objection, portability, withdrawal of consent. Response: 30 days.
  • 🇺🇾 Uruguay (Law 18,331): Access, rectification, update, inclusion and deletion. Response: 5 business days.
  • 🇲🇽 Mexico — ARCO Rights (LFPDPPP): Access, Rectification, Cancellation and Opposition. Response: 20 business days.

California, USA (CCPA/CPRA)

California residents have the right to: know what personal information is collected, delete their data, correct inaccurate data, opt out of the sale or sharing of their data, and not be discriminated against for exercising these rights. Response time: 45 calendar days.

California residents: to opt out of the sale or sharing of your personal information, email us at petshop.woofpet@gmail.com with the subject line "Do Not Sell or Share My Personal Information".

Section 7 — Mexico Privacy Notice (LFPDPPP)

Controller: Woof Pet, Merlo, Buenos Aires, Argentina — petshop.woofpet@gmail.com.

Purposes: (i) order and payment management — primary; (ii) sending commercial communications — secondary, with express consent.

Transfers: Data may be shared with service providers (payment platforms, logistics) under confidentiality clauses. We do not transfer data to third parties for advertising without your consent.

ARCO rights: Email us at petshop.woofpet@gmail.com with the subject "ARCO Rights Request", including your full name, notification address, description of the right to exercise, and a copy of an official ID. We will respond within 20 business days.

Right What it means Response time
Access Know what data we hold, how we use it and to whom we have transferred it. 20 business days
Rectification Correct inaccurate or incomplete data. 20 business days
Cancellation Request deletion of your data when it is no longer necessary. 20 business days
Opposition Object to the processing of your data for specific purposes. 20 business days

Section 8 — Sensitive Personal Information

We do not intentionally collect sensitive personal information (health data, ethnic or racial origin, religious beliefs, sexual orientation, biometric data, etc.) unless reasonably necessary or required by law. When the collection of sensitive data is necessary, we will request your express consent.

Section 9 — Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from minors without verifiable parental or guardian consent. If you believe your child has provided us with personal information without your consent, contact us at petshop.woofpet@gmail.com and we will delete that information promptly.

Section 10 — Data Security & Retention

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure, including in-transit encryption (TLS/SSL) and access controls.

  • Active account data: for as long as your account is open and up to 3 years after closure.
  • Transaction and billing data: up to 10 years to meet tax obligations.
  • Support communications: up to 2 years from the last interaction.
  • Marketing data: until you withdraw consent or unsubscribe.
  • Anonymised analytics data: up to 26 months.

Section 11 — Privacy Officer

For any query, request or complaint relating to the processing of your personal data, contact us at:

Section 12 — Supervisory Authorities

You have the right to lodge a complaint with your local data protection authority:

Section 13 — Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable legislation. When we make material changes, we will notify you via a prominent notice on our website or by email. Your continued use of our Services after changes are published constitutes acceptance of those changes, to the extent permitted by law.

Questions about this Privacy Policy should be sent to petshop.woofpet@gmail.com — Woof Pet, Merlo, Buenos Aires, Argentina.